Introduction

Duma is committed to keeping the information collected from our users secured. We will help you understand our privacy policy.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. 

Data collections and uses

This policy applies to users of Duma's services anywhere in Africa, including users of Duma's apps, websites, features or other services.

This policy describes how Duma and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world. This policy specifically applies to:

• Riders: users who request or receive transportation
• Drivers: users who provide transportation individually or through partner transportation companies
• Delivery Recipients: users who request deliveries of various items including food
• Delivery Partners: users who provide delivery services

This policy also applies to those who provide information to Duma in connection with an application to use our services, or whose information Duma otherwise receives in connection with its services. All those subject to this policy are referred to as ÒusersÓ for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

Data Controller

Duma provides services to users throughout Africa. We process personal information inside Africa

The data controller for the information you provide or that is collected by Duma or its affiliates is:

Afriregister S.A.
157 Chaussee PL Rwagasore
Bujumbura, Burundi BP2480

The Information We Collect

Duma collects:

• Information that you provide to Duma, such as when you create your Duma account.
• Information created when you use our services, such as location, usage and device information.
• Information from other sources, such as Duma partners and third parties that use Duma APIs.

The following information is collected by or on behalf of Duma:

1. Information you provide

This may include:

¬§  User profile: We collect information when you create or update your Duma account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as driver√ïs license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Duma account.

¬§  Background check information: We may collect background check information if you sign up to use Duma√ïs services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Duma√ïs behalf.

¬§  Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.

¬§  User content: We may collect information that you submit when you contact Duma customer support, provide ratings or compliments for other users, or otherwise contact Duma.

1. Information created when you use our services

This may include:

¬§  Location Information

Depending on the Duma services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

• If you are a driver or delivery partner, Duma collects location information when the Duma app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
• If you are a rider and have provided permission for the processing of location data, Duma collects location information when the Duma app is running in the foreground. In certain regions, Duma also collects this information when the Duma app is running in the background of your device if this collection is enabled through your app settings or device permissions.
• Riders and delivery recipients may use the Duma app without enabling Duma to collect their location information. However, this may affect the functionality available on your Duma app. For example, if you do not enable Duma to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Duma to collect your location information.

¬§  Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

¬§  Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. 

¬§  Communications data

We enable users to communicate with each other and Duma through the Duma apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Duma receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Duma may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

1. Information from other sources

These may include:

¬§  User feedback, such as as ratings or compliments.

¬§  Users providing your information in connection with referral programs.

¬§  Users requesting services for or on your behalf.

¬§  Users or others providing information in connection with claims or disputes.

¬§  Duma business partners through which you create or access your Duma account, such as payment providers, social media services, on-demand music services, or apps or websites who use Duma√ïs APIs or whose API Duma uses (such as when you order a ride through Google Maps).

¬§  Insurance providers (if you are a driver or delivery partner).

¬§  Financial services providers (if you are a driver or delivery partner).

¬§  Partner transportation companies (if you are a driver who uses our services through an account associated with such a company)

¬§  Publicly available sources.

¬§  Marketing service providers.

Duma may combine the information collected from these sources with other information in its possession.

How We Use Your Information

Duma collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communications to or between users
• To provide promotions or contests
• In connection with legal proceedings

Duma does not sell or share your personal information to third parties for third party direct marketing purposes.

Duma uses the information it collects for purposes including:

1. Providing services and features

Duma uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

• Create and update your account.
• Verify your identity.
• Enable transportation, deliveries, and other services. This includes automated processing of your information to enable dynamic pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Duma at a given moment.
• Process or facilitate payments for those services.
• Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
• To track the progress of your ride or delivery.
• Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Duma, split fares, or share your ETA.
• Enable features to personalize your Duma account, such as creating bookmarks for your favourite places, and to enable quick access to previous destinations.
• Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
• Perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends.

1. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

• Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
• Using information from drivers√ï devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
• our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Duma account we have on file, preventing fraud and helping to protect other users.
• Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process. 
• Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision making process.

1. Customer support

Duma uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

• Direct your questions to the appropriate customer support person
• Investigate and address your concerns
• Monitor and improve our customer support responses

1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

1. Communications among users

Duma uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.

1. Communications from Duma

Duma may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.

You may receive some of these communications based on your profile as a Duma user.

1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Duma's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies And Third Party Technologies

Duma and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Duma uses cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. 

Information Sharing And Disclosure

Some of Duma's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.

Duma may share the information we collect:

1. With other users

¬§  For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or dropoff locations with drivers.

¬§  If you are a driver or delivery partner, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the Duma app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.

2.         With the general public when you submit content to a public forum

We love hearing from our users -- including through public forums such as social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

3.         With the owner of Duma accounts that you may use

If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:

• A rider using your employer√ïs Duma for Business profile, or taking trips arranged through Duma Central.
• A driver using an account owned by a partner transportation company.
• A rider who takes a trip arranged by a friend or under a Family Profile.
• A delivery partner acting as a substitute 

4.         With Duma subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

5.         With Duma service providers and business partners

Duma may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

¬§  Payment processors and facilitators.

¬§  Background check providers (drivers and delivery partners only).

¬§  Cloud storage providers.

¬§  Marketing partners and marketing platform providers.

¬§  Data analytics providers.

¬§  Research partners, including those performing surveys or research projects in partnership with Duma or on Duma√ïs behalf.

¬§  Vendors that assist Duma to enhance the safety and security of its apps.

¬§  Consultants, lawyers, accountants and other professional service providers.

¬§  Insurance and financing partners.

¬§  Airports.

¬§  Taxi and other local providers.

¬§  Restaurant partners.

¬§  Vehicle solution vendors or third party vehicle suppliers.

6.         For legal reasons or in the event of a dispute

Duma may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect DumaÕs rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another personÕs credit card, we may be required by law to share information with that credit card holder, including trip information.

This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

7.         With your consent

Duma may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information Retention and Deletion

Duma retains user profile and other information for as long as you maintain your Duma account.

Duma retains transaction, location, usage and other information for 5 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Duma thereafter deletes or anonymousness such information in accordance with applicable laws.

Users may request deletion of their accounts at any time. Following such request, Duma deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

Once such information is no longer necessary to provide Duma's services, enable customer support, enhance the user experience or other operational purposes, Duma takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.

You may request deletion of your account at any time through the Privacy Settings in the Duma app, or via Duma's website.

Following such request, Duma deletes the information that it is not required to retain. In certain circumstances, Duma may be unable to delete your account , such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Duma will delete your account as described above.

Duma may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Duma shuts down a user's account because of unsafe behaviour or security incidents, Duma may retain certain information about that account to prevent that user from opening a new Duma account in the future.

Choice And Transparency

Duma provides means for you to see and control the information that Duma collects, including through:

• in-app privacy settings
• device permissions
• in-app ratings pages
• marketing opt-outs

You may also request that Duma provide you with explanation, copies or correction of your data.

A. PRIVACY SETTINGS

The Privacy Settings menu in the Duma rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Duma. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

¬§  Location Information

¬§  Duma uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.

¬§  You may enable/disable, or adjust, Duma's collection of rider location information at any time through the Privacy Settings menu in the Duma app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Duma app will be affected. For example, you will need to manually enter your pickup or dropoff locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Duma to collect your location information.

¬§  Share Live Location (Riders)

¬§  If you have enabled the device location services on your mobile device, you may also enable Duma to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.

¬§  You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Duma app. You may use the Duma app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.

¬§  Notifications: Account and Trip Updates

• Duma provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Duma app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Duma app.

¬§  Notifications: Discounts and News

• You may enable Duma to send you push notifications about discounts and news from Duma. You may enable/disable these notifications at any time through the Privacy Settings menu in the Duma app.

B. DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Duma app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Duma app seeks before you first use the app, and your use of the app constitutes your consent.

C. RATINGS LOOK-UP

After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.

Your rider rating is available in the main menu of the Duma rider app.

Your driver rating is available in the Ratings tab of the Duma Partner app.

D. EXPLANATIONS, COPIES AND CORRECTION

You may request that Duma:

¬§  Provide a detailed explanation regarding the information Duma has collected about you and how it uses that information.

¬§  Receive a copy of the information Duma has collected about you.

¬§  Request correction of any inaccurate information that Duma has about you.

You can make these requests by contacting Duma at https://www.afriregister.bi/fr/contactus.php

You can also edit the name, phone number and email address associated with your account through the Settings menu in Duma's apps. You can also look up your trips, orders and deliveries history in the Duma apps.

E. MARKETING OPT-OUTS

You may opt out of receiving promotional emails from Duma. You may also opt out of receiving emails and other messages from Duma by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.